Service exellence
At NORDFOLK, we are committed to delivering unforgettable experiences to our travellers, accompanied by excellent service at every turn. While we already collaborate with handpicked partners nationwide who promise an outstanding experience, we believe that continually striving for growth is key for success.
With Rachel's expertise and extensive experience, we are elevating the standards within the industry and offer fresh new perspectives as a consultant to the hospitality industry, provising hand crafted service training programs to the industry.
Coming from a background serving European royal families, Rachel has cultivated her expertise under the guidance of top-tier mentors. Her roles as a VIP host at luxury hotels and as a Personal Assistant within European royal circles highlight her steadfast commitment to delivering exceptional service.
Her services will include hospitality training, VIP concierge and host services, as well as short- & long-term staff placements.
Whether it's group sessions or one-on-one coaching, Rachel specializes in crafting comprehensive development structures that empower staff to deliver service excellence. From equipping key personnel to confidently training temporary staff, Rachel's aim is to instil a culture of top-tier service, the training programs are tailored to elevate the team's performance.
She prides herself on curating unique and unforgettable experiences, personalized to each guest's preferences, and will therefore offer her expertise in VIP and host concierge services nationwide.
Drawing from her extensive industry connections and experience, Rachel will offer private staff placements that are meticulously matched to the requirements. Whether it's a short-term assignment or a long-term placement, rest assured that Rachel's placements are handpicked for their expertise and professionalism, ensuring seamless integration into the team.